WhatsApp · primary channel
Message us directly
+1 (302) 621-8629
Open in WhatsApp
Click to open a chat — works on phone and WhatsApp Web.
Email channels
Each topic has its own dedicated inbox so your message reaches the right person quickly.
General support
App & dashboard help
support@lumaplayer.app
Installation issues, playlist setup, app questions, reseller dashboard help.
Legal
Legal & compliance
legal@lumaplayer.app
Formal legal inquiries, takedown requests, law-enforcement requests, court orders.
Privacy
Privacy & data rights
privacy@lumaplayer.app
GDPR / UK GDPR / CCPA requests, data questions, account deletion enquiries.
DMCA
Copyright (DMCA)
dmca@lumaplayer.app
DMCA takedown notices and copyright complaints under 17 U.S.C. § 512.
Registered office
For postal correspondence, including formal legal notices and DMCA takedown notices, write to:
Fenixer Labs LLC
254 Chapman Rd, Suite 101-B
Newark, DE 19702
United States
Response times
WhatsApp: typically within a few hours during business days (Monday–Friday).
Support email: within 24–48 hours on business days.
Legal & DMCA: we aim to acknowledge valid notices within 3 business days and act on them as soon as reasonably practicable.